Refund policy
1. Cancellation and exchange
1.1 Once an order has been placed through our website, you can cancel or change it by sending us an email (info@Avira-Living.com).
1.2 Once an order has been packaged, it cannot be cancelled or changed; instead, the order must be returned to us in accordance with paragraph 10 below. Since our goods are shipped from Asia, there may be longer transit times that are beyond our control. If the goods are already on their way to you If you cancel your order, cancellation is not possible. Please wait until you have received the goods and send them to us. back. Of course you can inform us of your cancellation in advance. To give you the fastest possible To guarantee your return, we ask that you send us a shipping confirmation. An early refund is possible at the earliest 16 weeks after receipt of the order if the goods have not been received.
1.3 Since we work with a fully automated system, orders are processed and activated immediately after dispatch. Therefore, it is unfortunately not possible to interrupt the shipping process until delivery, so that a refund can be made before receipt of the goods are only possible up to 15 minutes after ordering.
2. Returns and refunds
2.1 Our Returns Policy forms part of these Terms and Conditions on the basis of which you use our Website. can visit and use.
2.2 If you are not completely satisfied with your order, you can send an email stating which product you wish to return and return the product to us. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has received or has taken possession of the last product.
2.3 Return shipping and costs are the responsibility of the customer.
2.4 The customer is only entitled to a refund if the product has been received by us. We check the returned product upon arrival.
2.5 You will ensure that the Product is sent to us in the same condition as you received it. received it and that it is properly packaged. The Product must be unused and must not be damaged. the Product labels have been tampered with and the Product must be in its original packaging If a product is returned to us in an unsuitable condition, we will retain We reserve the right not to accept the return of the product. If a Product is returned to us in a damaged condition, we reserve the right to not to accept the return of the Product.
2.6 Our processing time for returns depends on your order. You will receive your payment returned within 30 days after receipt and approval of the return.
2.7 If we are satisfied with the condition of the returned Product, we will send you an email for approval of your return. After we have sent you a message that If the return is approved, the amount will be refunded to the address for the order shortly. payment method used. There are no costs associated with storing the product.
2.8 The cancellation is completed when we have received the physical goods.
2.9 Since our goods are shipped from Asia, there may be longer transit times which we have no control over. If the goods are already on their way to you, cancellation is not possible. possible. Please wait until you have received the goods and return them to us. Of course you can Please inform us of your cancellation in advance. To ensure the fastest possible return, We ask you to send us a confirmation of shipment. An early refund is possibly at the earliest 16 weeks after receipt of the order if the goods were not received.
2. steps for cancellation
1. Request the return form from our support and send it to us completed, signed and scanned back.
2. Return the goods.
Only use a return method with a tracking number so we can track your return. assign. This way you inform us in advance about the return shipment and the received goods can clearly be assigned to the correct order. This is the only way we can guarantee a quick refund. After receiving the return shipment, we will be informed of the receipt and the refund can be made. Only use a shipping method with a tracking number for the return shipment, so that we can track your return. assign.